Accessibility Statement
Texas Health Insurance Group is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Texas Health Insurance Group is substantially conformant with WCAG 2.1 Level AA. Substantially conformant means that some parts of the content do not fully conform to the accessibility standard, and we are actively working to address any remaining gaps.
Technical Specifications
Accessibility of Texas Health Insurance Group relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML5 semantic markup
- CSS3 with ARIA landmarks
- JavaScript / React (progressive enhancement)
- WAI-ARIA 1.1 roles, states, and properties
Accessibility Features
We have implemented the following accessibility features on this website:
Keyboard Navigation
All interactive elements are accessible via keyboard. Skip-to-content links allow users to bypass repetitive navigation.
Screen Reader Support
ARIA landmarks, roles, and labels are used throughout the site to provide context for screen reader users.
Color Contrast
Text and interactive elements meet or exceed the WCAG 2.1 AA minimum contrast ratio of 4.5:1 for normal text.
Resizable Text
Text can be resized up to 200% without loss of content or functionality using browser zoom controls.
Form Labels
All form fields have associated labels, and required fields are clearly indicated with both visual and programmatic cues.
Alternative Text
All meaningful images have descriptive alternative text. Decorative images are marked with empty alt attributes.
Focus Indicators
Visible focus indicators are provided for all interactive elements to assist keyboard and switch access users.
Reduced Motion
Animations and transitions respect the user's prefers-reduced-motion system setting.
Known Limitations
Despite our best efforts to ensure accessibility of Texas Health Insurance Group, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Digital Signature Canvas
The signature capture field on the Permission to Contact form requires a mouse or touch input. Users who cannot use these input methods may contact us by phone or email to complete the consent process.
Third-Party Content
Some third-party embedded content (such as maps or external links) may not fully conform to WCAG 2.1 AA. We are working with our vendors to improve accessibility.
PDF Documents
Some linked PDF documents may not be fully accessible. We are working to provide accessible alternatives for all downloadable documents.
Feedback & Contact Information
We welcome your feedback on the accessibility of Texas Health Insurance Group. Please let us know if you encounter accessibility barriers on our website. We try to respond to feedback within 2 business days.
Mailing Address: 8401 Weber Rd, Corpus Christi, TX 78415
Agency: Jay Gutierrez Insurance Agency, Inc. · Texas Department of Insurance License #1730203
Assessment Approach
Texas Health Insurance Group assessed the accessibility of this website by the following approaches:
- Self-evaluation using automated accessibility testing tools
- Manual keyboard navigation testing
- Screen reader testing (NVDA, VoiceOver)
- Color contrast analysis using WCAG contrast ratio tools
- HTML validation and ARIA attribute review
Formal Complaints
We aim to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days. If you are not satisfied with our response, you may contact the U.S. Department of Health and Human Services Office for Civil Rights or the U.S. Department of Justice ADA Information Line.
This statement was last updated on .